Complaints & warranty

We are required to deliver products of adequate quality and free of defects. If you find a defect on arrival, or a problem appears within 24 months of purchase, we will do our best to put it right.

We handle complaints as quickly as possible, and always within 30 days.

You do not need to fill in any form. Email us at hello@sporos.io and we will take it from there.

Conditions

• Please check your order on arrival and report any defect by email within 5 days of receiving it.
• Describe the defect and how it shows up.
• Include your order number as proof of purchase.
• The warranty does not cover damage caused by misuse or by use contrary to the instructions.
• The warranty does not cover normal wear that does not affect how the device works.
• We will tell you how your complaint will be resolved within 30 days of receiving it.

Before sending a device back, move your funds to a seed you control elsewhere and wipe the device. Never include your seed phrase or PIN with a return.